Zaplio

MANAGED IT SERVICES

Managed IT that keeps everything running, day and night

Offload the operational burden to a 24/7 team. We monitor, maintain and support your infrastructure so your people can focus on the business.
OVERVIEW

Your infrastructure, expertly run around the clock

IT teams are stretched thin keeping the lights on — leaving little room for strategy. Reactive, ticket-driven operations lead to outages, burnout and lost institutional knowledge.
Zaplio’s managed services give you a dedicated 24/7 operations team that proactively monitors, maintains and optimizes your infrastructure. Co-manage alongside your in-house team or hand it over entirely — either way, you get predictable, SLA-backed reliability.

24/7 operations

NOC and helpdesk that never sleep, so issues are caught early.

Proactive, not reactive

We prevent problems instead of just closing tickets.

SLA-backed

Clear, measurable commitments on uptime and response.

Co-managed or full

Flexible models that fit your team and budget.

CAPABILITIES

Everything needed to run modern IT

24/7 NOC monitoring

Continuous monitoring of servers, networks and applications with proactive alerting and remediation.

Service desk & support

Responsive, multi-channel helpdesk that resolves user issues quickly and keeps productivity high.

Patch & update management

Automated, tested patching that keeps systems secure and compliant without disrupting users.

Infrastructure management

End-to-end management of servers, storage, networks and cloud resources across your estate.

Asset & lifecycle management

Tracking, planning and refresh of hardware and software across their full lifecycle.

Reporting & optimization

Transparent reporting and regular reviews that continuously improve performance and cost.

OUR APPROACH

How managed services work with you

01

Onboard

We document your environment, establish baselines, set SLAs and deploy monitoring with no disruption to operations.

02

Monitor

Our NOC watches your infrastructure 24/7, catching and resolving issues — often before you would ever notice them.

03

Support

Your users get fast, friendly helpdesk support while we handle patching, maintenance and routine operations.

04

Improve

Regular service reviews and proactive optimization keep your environment secure, performant and cost-efficient.

OUTCOMES

Operations outcomes that compound

24/7
NOC & helpdesk coverage
0 %
Uptime delivered
< 0 min
Critical response target
0 %
Time returned to IT teams
FAQ

Managed services questions

Co-managed means we augment your in-house team, owning specific functions while they retain control of others. Fully managed means we run operations end to end. Many clients blend both and shift the balance over time.

We define clear, measurable SLAs for uptime, response and resolution at the start of every engagement, and we report against them transparently.

Yes. We manage and standardize IT across distributed sites and remote workforces from a centralized operations model.

Onboarding typically takes a few weeks — we document your environment, deploy monitoring and establish baselines before assuming day-to-day operations.

Give your team room to focus on what matters

Let’s design a managed services model that fits your environment, your team and your budget.
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